paid but disconnected

i have to call 8ta telkom and complain about this im sure im going to go to trading standards i hve been disconnected but i have paid my bill manuelly ,telkom failed to take money via direct debit and i had enquired so many time for an text. i got one call from complaints departement that promised to call me back still nothing is been resolved my line just disconnected i have a small child that is at home im at work and ,my line disconeected i have to wait for telkom to pick up their lines for more then an hour i need my line to be connected asap you guys are messing with my status as im in a default but i paid useless service 100percent i will insure not to ever use this service ever i would have to be on smocked drugs if i do