Paid but did not receive product

I AM VERY DISSAPOINTED IN THE PATHETIC SERVICE RECEIVED. I ORDERD A SAMSUNG J7 PRO ONLINE ON THE 24TH OF NOVEMBER AND WAS TOLD I WILL RECEIVED IT WITHIN A WEEK, LAST WEEK TUESDAY THE DEBIT OF R199.00 WENT OF MY BANK ACCOUNT AND TO DATE NO PHONE AND NO FEEDBACK DESPITE NUMEROUS CALLS .IF I DO NOT RECEIVE ANY FEEDBACK I WILL TAKE FURTHER ACTIONS AS MY MONEY WAS DEBITED WITHOUT EVEN RECEIVING THE PHONE TO DATE.