PAID ACCOUT SAID TO BE IN ARREARS. PLEASE UPDATE MY PAYMENT

They have debited my account but still send invoices with wrong amounts. We can't reach them anywhere. How are you unable to update payments but you can send invoices. They say my account is in arrears and my last payment was in February but the debit order went off in March. Please look into this and stop frustrating us. You are giving us unnecessary stress by not updating our payments. The app freezes and we can't do anything but come here for ypur attention