Paid account still suspended 120 hr after payment

My cell phonr account was in arrears. The outstanding amount was paid on 2015-10-03. On 2015-10-05 I querried as to why the contract was not active. I was told that it would take 72 hours. on 2015-10-10 120 hours later the account is still suspended. On 2015-10-10 at just after 08:00, I phoned telkon to enquire as to why this account is still not active. I was told that an email would be sent and the account would be active by the afternoon. by 18:00 it is still not active. according tp the call centre supervisor the last note on the system was my call on 2015-10-05. This would mean that my call this morning was nor even noted. I require that this account be unsuspended as it is now past the 72 hours as promised by the call centre staff and automatic voice.