Paid Account and then got cut off

Item: Telkom
Rating: 2
Author: Glenn C

Hi There, Our account was in arrears. We then made payment to sort out the accounts.. Our payment was reflected on our account on Telkom however our account was still disconnected. Because we have made payment we assumed that everything was in order.. Please advise why this is the issue.

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Replies (1)

Telkom's replyOfficial

11 Nov 2015, 14:36

Hello GlennS******,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM166686

Regards
Luleka
Telkom Social Media Team

Telkom's reply11 Nov 2015, 14:36

Official