paid account, 2 days & my business not connected

Paid account on the 19th at 09:21. Our business operates with emails and making of calls, we have lost 2 days of business as we have no communication, our clients are complaining, please tell me how we must operate. I'm so upset right now, I tried calling the 10210 and we get a dam Answering machine. Then I got told at Telkom Kenilworth Centre that they don't take payments anymore and once we paid we aren't allowed to call in to give proof of payment, all we can do is wait for proof of payment to reflect. I called at 17:00 and was on hold for a hour and 15 min and when the guy answered he told me I never called Telkom I called a mobile Telkom number, I dialed 10210. Please help me I'm desperate as I'm loosing money and clients. I pay very month without fail as much as I struggle to do it, I do it because my business can only operate this way. I'm very disappointed in Telkom, Is it because Telkom has no direct competition that they don't care about their customers, I have a small business and I'm doing my best to make it work but Telekom has really affected my business these past 2 days please help, I have a small business, I'm sure if had a big business this would not happen.