paid 31 dec but no reactivation

My bank account was debited R1399 for LTE service ***, but has not been reactivated. All the help resources tell me to "phone 081180" but I can't because the service has not been activated! i tried the whatsapp's menu's "resume sim" but it does not work. All the help resoures just say "phone 081180". i am urgently needing the service resored and have paid a lot and now am forced to buy unnecessary extra bundles expensive from Vodacom or Cell C all the time. I logged support requests over a week ago multiple times an no response. It says the service was meant to be resumed with 24-48 hours after payment which was deducted from mty Absa account automatically 31 December . i urgently need it for work. i can't work properly. i know the sim card is working as i can send sms to it but that's all. even trying to dial *180# just does not work. This is really frustrating and i have paid for service i am not getting basically now.