Package 'upgraded' to something I did not ask for

<p> Telkom Line: ********** 998<br /><br /></p> <p>I need urgent assistance. I was on a 2meg DO Uncapped ADSL package for R579/mo (a month to month package).</p> <p> </p> <p>I received a call offering an upgrade due to recent area upgrades to a 4meg Uncapped package. I was told that I would receive an email with all the details of the package.</p> <p> </p> <p>Subsequent to this, I have received no emails, no calls etc, and have started receiving notices that my cap is running out.</p> <p> </p> <p>A day or 2 after accepting the upgrade, I requested that the order be cancelled. NO-ONE seems bothered to assist with this. I've tried online chat, calling, sending emails to ********** and ********** <p> </p> <p>I would like my package to be set back to a 2meg DO Uncapped ADSL package. I did not ask for what I have now.</p> <p> </p> <p>Please assist.</p> <p> </p> <p>Regards,<br />Douglas </p>