Package Upgrade to Fibre non existent

<p>Hi,</p> <p> </p> <p>I was contacted about 5 weeks ago with regards to a "special" which was a Fibre 4mb line, with a 50gb cap, 12 month contact, including a free installation and a free router.</p> <p> </p> <p>The guy mentioned that once the account was settled they would contact me directly to discuss the installation etc.</p> <p> </p> <p>The account has been settled twice (due to the monthly billing periods) and i have yet to be contacted.</p> <p> </p> <p>I contacted telkom directly to find out what was going on and was made aware that they only deal with standard packages and not outgoing sales. -There are no notes on your system and no one is interested.</p> <p> </p> <p>Thats fantastic! In that case please could someone contact me with regards to expressing a cancellation of all services - i feel that i do not need to give you a 30 day grace period on the cancellation, as you have purposely delayed this process as my current package is alot more expensive.</p> <p> </p> <p>My cancellation forms were downloaded off the internet and filled in ready to send off when i received the call wth an alternative offer - this was done in August.</p> <p> </p> <p>There was a chance of retaining me as a client, however, that chance is now lost due to your poor service.</p> <p> </p> <p>Thanks.</p>