package still not received

Mobile ordered weeks ago.,debited before I received the phone. Telkom sends SMS confirming of the order but I couldn't track my order.

I am disappointed of the lack of communication Telkom has for their clients they don't even notify you of delays they experiencing , you have to call their line only to be told systems are down, they don't go an extra mile to say will contact you to notify you what is happening with your package. this is not acceptable something needs to be done.. Telkom you need to improve your service to your clients.