Package inquiries

I have been calling Telkom sales and they keep on telling me one of the senior supervisors will get back to me but nothing.

I have a problem with my contract..I used to have a WiFi contract that’s 10G per month. While I’m approaching my 2 years, one of the sales consultants called telling me after the upgrade which is 20g night and 20g day. O agreed to the upgrade. Got the new package but I realized the package doesn’t stay for a month. I called they told me I’ve been using internet... blah blah. Lately when I locked at my statement I realized that the package is still 10g only added 10g at night. They said it’s the cover I took..

I’ve been looking for that telephone conversation without any luck..

Can someone assist me.