Package changed without my permission

<p>I am disappointed that Telkom decided to change my package to prepaid without my approval or notifying me before doing it. I have called yesterday on 22 February and today 23 February regarding this issue and they haven't rep**** the call center agents and supervisor Queen have told me that the process will take 10 days to be sorted. I was stuck and involved in accident and couldn't make outgoing calls due to this issue. I have been a loya customer of Telkom since 2014. Earlier this I also told Telkom not to change my package. I am on a sim only unlimited and would like to stay on that since it works for me . I cannot wait longer to get this issue sorted </p>