Ownership

On the 14/03/2018 I had placed an online order through the Telkom website. The LTE deal was a Huawei P9 lite Gold for R179, it included 100 minutes, 50 sms, 1GB all network data, 1GB free me data, 5GB over 6months and if you place the order online in March, there was a promotion of 100GB for 12 months. I filled out the online order and got the notification that I be contacted to process the order. The same day at 10:42 a Telkom agent called and we went through the order, this call was over 22minutes long, she confirm the application and advised in the next 5 days, funds will be requested to process the final approval of the deal. On the 19/03/2018 got a sms that R179 will be debited, and on the 22/03/2018, it was and then on the 25/03/2018 got another sms to state the order has been preapproved. Now here is where the whole thing goes off the tracks, from weeks of calling to Telkom, after the phone was delivered on the 03/04/2018, to eventually getting the SIM card activated on the 21/04/2018, I was told the deal I was on was R219, which did not include the above Data promotions. Billing then sent me to Sales but they were closed, so I called on the 23/04/2018, spoke to Sinegugu would took down my details and would escalate to her Manager, I would be contacted in 48 to 72 hours, this do not happen. On the 30/04/2018, spoke to Janine and she would escalate to the previous sales agent, to get her Manager to call or email me, as it was already escalated. Once again no contact, so called again on the 02/05/2018, spoke to Samantha, she went through the order, saw that a Sales agent of the name Prenall placed two orders and canceled one on the 26/03/2018, she advise I call billing and they can send a request off to the Data allocation team, I escalated and got a case number, ********** 9, which I had to chase on the 22/05/2018, to be told that the R219 was the right plan, the agent updated the case to the Data allocation team, stating it was not the plan that I had ordered in March, but got a sms on the 31/05/2018, that the case is closed and to call in for any another queries. I called in on the 01/06/2018 back to Sales and another agent took my query and lodge an internal escalation, again no contact. Called on the 18/06/2018 spoke to Webster , who would speak to his Manager, to manually process the change of the R219 to the R179, if the system allows, and I be contacted in 72hour's, another failed follow up. So on the 25/06/2018 spoke to Zendiwa, will escalate to the Mobile team. She always advised that on all my previous contacts, no notes on the account, so I am having to repeat the same story and have been told that this is what You ordered, as this is what the systems states. She also advised that there was no stock of the device that why the one order was canceled but what I ordered was a Gold Huawei P9 lite and that was delivered. No ownership, no accountability, and no resolution, this been over 2 months, it like you put up with it, with hope but falling short each time you have to call, and you can't cancel, as you be charged for breaking contract, when it is not the deal you ordered, months ago.