JL
Jonathan L

1 reviews | Active since Jul 2016

26 Jul 2016, 11:45

OWN DECISIONS!!!!!!!!!!!

<p>Telkom has now decided to add on their own spend limit to my contract. i have been with telkom for two years and its just been downs with them. i called in to query why they added this and they informed me that they SMSed to tell me of the spend limit increase and i must accept it or reject it. because i never got the sms i could not reject it so they felt its ok to just add it. i queried this and they told me if i complain i still am going to be liable for this amount. they did not disclose any information to me. they just kept repeating themselfs, terms and conditions, terms and conditions.</p> <p> </p> <p>the service level offered by telkom is absolutely pathetic. they do not have the decensy to try and assist.</p> <p>i have decided to cancel my contract because of the lack of service.</p> <p>i am waiting on their call or email regarding this, which is going to be months before i get a response.</p>

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Replies (2)
Telkom
Telkom's reply28 Jul 2016, 12:31
Official

Hello jonathanloots

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

JL
Jonathan L's update28 Jul 2016, 12:44
Reviewer Update

this is now going around from pillar to post. there was apparently a dispute logged by your call centre and i have still not received feedback from them.

when can i expect any feedback regarding this matter.

i would like all calls at the end of february looked at as i did call in to query the sms for the spend limit. and they still added a spend limit.

thank you for your feedback