1 reviews | Active since Mar 2018
Overpromised & Under delivered...
Ordered a special LTE deal for the month of February 2018, overpromised & under delivered...
It is a so called "Double the data" deal where you get an LTE Router & 40Gb during the day & 40Gb Night Surfer, total of 80Gb per month for R369 per month.
Went to a Telkom Store & stood for more than 1 hour in a queue, eventually I left it & ordered the deal online, received my equipment within 7 days however it seems as if the "February Deal Data Allocation" was not activated... So meaning, when I check my balance, the system only states that I have 20Gb + 20Gb Night Surfer, total of 40Gb...
We are almost now end of March and it's still not sorted!!!
Faults have been logged & not attended to, I've sent 2 x emails already to the necessary department & I phoned 10213 and still not sorted. It's almost like they non existent...
Well guess what, I've sent a warning e-mail to Telkom that I WILL block their debit order at the end of the month if this problem is not resolved before then.
Once again on Public Media, I am warning you Telkom!!!! You will not get paid by me... Very simple concept...
Hopefully this message reaches the right desks at Telkom & my query can be resolved asap.
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,