Overpaid due to call centre error

Good Morning Telkom SA,<br> <br> As a result of being given incorrect information by someone at the Telkom Call Centre, I have now overpaid my September 2015 Account.<br> <br> I was told that I was not on debit order and that I had to pay the account manually.<br> <br> This was done on the 23rd of September.<br> <br> I now see that my account was debited on the 1st of October, meaning I have now paid my bill twice.<br> <br> As directed by your Facebook page, I have e-mailed an explanation of this to [Email Removed] I have had fantastic service. From placing an order for a line, to having it installed - 2 days later, and the follow-up there after.<br> <br> Please assist me with getting this money reimbursed?<br> <br> Thank You