Overdue porting

I ported my number on the 29th January. Whi h never happened until my previous network switched off on the 11th. As per their instructions it will automatically happen. Mind you we passed their 24 hour period. As I write this I called them from Friday 14th to follow up because my Sim card is inactive. All I get is we will escalate. My business runs on this line. 5 days with no help. This has affected so many things and posing a risk on my daily transactions. Pathetic service from The Glen branch when we called telkom from Mall of the south their branch manager told the consultant at Mall of the South she can't get up to call the consultant in question. Useless.