gG
guguma G
1 reviews | Active since Apr 2015
07 Dec 2015, 09:34
Overdue letter when my account is paid in full
I'm so disappointed again with Telkom mobile this is totally not acceptable. I received a statement on the 03rd of December via email that stated that my account is overdue by R1047 which was deducted from my account on the 20th after I was sent a very disturbing sms from you about payment I have to make or else legal action will be taken after I called to notify you to debit.<br> <br> WHAT IS GOING ON ??? I REALLY WANT TO KNOW
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Telkom's replyOfficial
07 Dec 2015, 09:45Hello Maseena,
Thank you for making contact with us again. We apologise for the frustrations you have experienced.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number SM171476 has been escalated for urgent attention.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again. We apologise for the frustrations you have experienced.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number SM171476 has been escalated for urgent attention.
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 09:45
Official
Hello Maseena,
Thank you for making contact with us again. We apologise for the frustrations you have experienced.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number SM171476 has been escalated for urgent attention.
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us again. We apologise for the frustrations you have experienced.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number SM171476 has been escalated for urgent attention.
Regards
Narriman
Telkom Social Media Team
gG
guguma G's updateReviewer Update
05 May 2016, 14:07next month my account with you is ending ensure its closed and we end the relationship please
gG
guguma G's update05 May 2016, 14:07
Reviewer Update
next month my account with you is ending ensure its closed and we end the relationship please