overdue delivery of goods

I ordered Ipad air 2 online and it was approved on the 05/06/15 and initial payment deducted from my account immediately there after. I got a call from *** on Monday the 9th to say I will be called on delivery and to date I have not received such call. I called customer services on 081180 and they referred me to *** with no respond. Also tried the *** no and still no respond. When I placed my order the sales person called me immediately but now that I want to follow up on my order I cannot get through to any1. This is a bad experience for me as a new customer.