Overdue Cancellation

Hi there<br> <br> Case no. ***2. I have been assigned Mr. Thulani Mokoena to deal with my cancellation. I have explained the situation to him, and he has brought in Mr Kevin Pillay to confirm details, although I do not see it necessary. It has been a month and Kevin has not responded to neither my or Thulani's mail so that we can conclude the cancellation. A total of R3108.23 has been debited from my account over the months since I have been trying to cancel my contract. Please can we just proceed with the cancellation, and have all my money returned to me, as I registered my cancellation within the CPA window (immediately after taking receipt of device). I have been trying to sort this out since September 2015. If there are individuals on holiday, then please assign a new person to deal with this. <br> <br> I just want this entire issue concluded and dealt with immediately. It is not my job as a customer to prompt responses from Telkom employees. <br> <br> Please assist! This is frustrating me to no end, whereas it should not be as difficult an issue as it is appearing to be. <br> <br> Kaylin Naidoo