Overdue amount on my statement still reflecting after 6 months constantly requesting this to be corrected

<p>I agreed to go on Fibre for the trial period in February and went on 60 day trial. I did not find that there was any improvement and therefor requested in April to cancel the fibre and proceed on Broadband. I received an electronic confirmation on 6 May that they received my request and that I will be reverted back after 60 day period to normal broadband speed and pricing. End of May my account reflected extra fees and I spent more than an hour on the phone to explain the problem with promises that it will be fixed. I have called and spoke to Nontembiso several times and in September she sorted out the fact that my account to show broadband fees and not fibre. I also request that the extra costs that were added to my account should be cleared, but that was not done. On my next mail I sent to her, she deleted without reading and I did reply to her that I did not appreciate that and that I will take this further without any reply up to date from her. I then called again on 10 November and spoke to Nokukhanya Shange who promised that she will get it fixed and will escalate it to her manager that did not want to speak to me. They did not want to give me a contact number or e-mail address to follow up if it wasn't resolved and obviously I am still waiting for this to be corrected on my account. She at least sorted out the fact that I never received a statement without requesting it from Telkom. She sent me a statement on 11/11/2016 and at the end of November I also received my electronic statement . Can somebody please revert back to me and get this sorted out a.s.a.p. as this amount is growing every month due to interest accruing.</p>