Overdue ADSL relocation order

<p>I placed an order to relocate an ADSL line from an old residence to a new one. The order was placed on 29 March. Eventually (after three weeks), Telkom contacted me to arrange for installation and installation was set for 21 April. On this day (on which I had to put in leave), the technician never pitched. Eventually, at 4pm, I reached Telkom and was told that the technician had been there and that there was a faulty cable and that the order was handed over to the cabling department. I was never informed by the technician. I had to contact Telkom to gather this information. Today is the 7th of June. I have been contacting Telkom on a daily basis to establish when the cabling issue would be resolved. Every time I phone the sales department, I am told that the only thing they could do is escalate the issue. That has been done several times. I have even spoken to some managers who gave me their email addresses and their word that I would receive feedback the very next day. When the next day comes, no response. This is the kind of slack performance one would kind of expect nowadays, but it is getting old now. Is there nothing I can do to just get a response from the cabling department?</p>