Overdue account part 2
<p>So this now my second post regarding this issue.</p> <p>- Credit has been sorted.</p> <p> </p> <p>However this still needs to be done</p> <p>- Pensioner discount to be added to the account as this does not reflect on the billing</p> <p>- Account type we have asked for 20 gig after hours download package not an uncapped account, however I requested this to be cancelled now</p> <p>- So please complete asap and credit accordingly</p> <p>- Also we have not received the rotuer from day 1 </p> <p> </p> <p>I have rep**** to the previous email ref where the account billing should be corrected and also requested the above</p> <p> </p> <p>- This excludes the matter that we did not recieve the new bill late and then you suspend the account due to payment, how do you expect payment if you dont recieve the invoice?</p> <p> </p> <p>And all issues have not yet been resolved as yet.</p> <p> </p> <p>Been given the run around all the time, then you have to wait 48hrs for the account to be active.</p> <p>Please cancel the internet service provider as I will use another provider and also credit the account.</p> <p>I also dont want any issues when using another service provider.</p> <p> </p> <p>We have not used the account for September and the Line is not yet active so please cancel to do a refunds.</p> <p>And please send me a new updated invoice I have added my email address to the billing .</p>
Hi Noleen
Can you please ensure that they add the pensioner discount as mentioned.
and can you also please cover all the other points as I have mentioned
Hi Noleen
Can you please ensure that they add the pensioner discount as mentioned.
and can you also please cover all the other points as I have mentioned
Currently Gezla, hope I spelling your name correct, has been contacting me and providing updates.
Much appreciated and thank you for the service, I wish I didnt have to log a complaint everytime to get things sorted.
As mentioned in my email will review my rating once all issues have been resolved.
Currently Gezla, hope I spelling your name correct, has been contacting me and providing updates.
Much appreciated and thank you for the service, I wish I didnt have to log a complaint everytime to get things sorted.
As mentioned in my email will review my rating once all issues have been resolved.
