1 reviews | Active since Apr 2010

20 Jul 2016, 13:34

Overdue account - Only Activated Last Month

<p><br />Being charged for a service which was only activated in June towards the end of the month.<br />Mean seriously how can you guys bill us for the service when everything was only activated last month.<br />Rather we where being billed for a service we never used for the Lan Portion, which we dont use.<br />We recieved an sms for amount R 3355.52.<br /> <br />Then had a helpfull lady from the call centre log a request to have a credit adjusted to the account ref no ********** 10718 as Telkom basically billing us for a service we never used.</p> <p>And then when I queried the package I found out that we have been given an uncapped account.<br />When we asked for the bunled account which will cost abt R 509 with my mothers in law pensioners discount and blad R700 plus rands.<br />I would like to have this matter sorted out before any payments will be made, we told we be given the free router, but that was not provided and was told we need to go the store and get it.<br /> <br />I am seriously guys if this is the case I am going to rather have the account cancelled and rather go with a Cellular provider.<br /> </p>

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Replies (1)
's update21 Jul 2016, 08:51
Reviewer Update

Hi Moenieb


Will send an email shortly