Overdeduction of debit order

On 27 October 2015 a debit order of R1 198 was deducted from my account. My bill due was only R600 and not R1 198. On 28 October 2015 I phoned the call centre to notify them of the over deduction. They could not assist as the payment was not showing on the account. I had to wait 48 hours. On 31 October 2015 I once again phoned. The first person cut me off. On my second call I was again informed that the payment is not reflecting. On 2 November 2015 I phoned again. The consultant asked me to email the bank statement and account statement as proof of payment to the value of R1 198. This was emailed to [Email Removed] I did not receive any confirmation that the documents were received or that the query is in the process of being resolved. On 4 November 2015 I once again sent an email to [Email Removed] asking feedback on what the status of this query is. This was not answered. On 5 November 2015 I phoned the call centre for a fourth time. The consultant said that there was never a query lodged to the billing department. Pathetic!!! Telkom has taken monies that was not due to them. It is blatant theft and taken without my consent.