Overcharging without explanation

Item: Telkom
Rating: 1

I took two huawei wifi routers by telkom mobile through mondo over the phone. Funny thing both contracts are less than R200,00,but last month I got debited more than R600, 00,this month my bill is R485,00. I never get a confirmation e_mail or my contract since I took my second contract.

Someone please fix this or just cancel this contracts because you are cheating people. Now it is the 1st of September by my wifi still not recharged,but they billed me already

Helpful (0)

Replies (2)

Telkom's replyOfficial

02 Sept 2018, 08:55

Thank you for making contact with us.

Please post a private reply and provide us with your ID number and contact number for investigation.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,
Hazel
Telkom Social Media Team

Best regards,

Telkom's reply02 Sept 2018, 08:55

Official

Thank you for making contact with us.

Please post a private reply and provide us with your ID number and contact number for investigation.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,
Hazel
Telkom Social Media Team

Best regards,

's updateReviewer Update

01 Oct 2018, 14:54

Reference number: AI*** ID: *** ***

's update01 Oct 2018, 14:54

Reviewer Update

Reference number: AI*** ID: *** ***