GK
Grace K

1 reviews | Active since Jul 2017

07 Jul 2017, 11:12

Overcharging Very unhappy

<p> </p> <p>I app**** for a Wi-Fi Router over the phone of R150 per month (15 G) 5G day and 10G night then you gave me a spend limit of R500 that I did not ask for, I advised whoever I spoke to that I do not want any extras on my deal I made that very clear, you say calls are recorded so I request the call recording please.</p> <p> </p> <p>I called twice already at Telkom which obviously was not helpful, they cannot cancel the spend limit until next month which means my bill will increase (how unfair!!!!!!). They also cannot provide me with the call recording. There is no contract where I signed for a R500 spend limit or a call where I agreed to it so please assist as I refuse to pay such a huge amount. I am willing to pay the R200 activation fee and my R150 that I agreed to then R150 per month going forward nothing else!!</p> <p> </p> <p>Please urgently assist I am not pleased at all</p> <p> </p>

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Replies (2)
GK
Grace K's update07 Jul 2017, 14:58
Reviewer Update

I have dates and times for calls i made after receiving the Router

2 June 15:15:20 call to 081180

2 June 15:52:20 call to ********** 3

6 June 9:20:40 call to ********** 3

Urgently assist with the call reacordings and the one where the application was made !!!

GK
Grace K's update07 Dec 2017, 11:14
Reviewer Update
hi it has been 5 months i am waiting for a reply please