AI
Andrew I

1 reviews | Active since Apr 2015

21 Apr 2015, 12:02

Overcharging VDSL Account

I signed up for a new VDSL line in August which was priced at R773 per month including landline. I am being charged over R900 per month. I have created disputes on this but am still awaiting a response. No one seems to want to help. This has been happening every month so it must be the way the package was loaded onto my account. I have tried phoning and if you don't get cut off whilst on hold all they do is pass you around.<br> <br> On top of this I purchased a Do Gaming bundle so I could download games from the Playstation network without the data coming off of my normal bundle. Guess what that 16Gb game came off my normal 50GB bundle try speaking to anyone that has even heard of the Do gaming bundle let alone being able to fix it. So I had to purchase a top up bundle as my normal bundle ran out.<br> <br> I have had it with Telkom and am looking at taking my business to another ISP. <br> <br> The latest dispute was logged on the 7th March I am still waiting.<br> <br> Annoyed,<br> <br>

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Replies (1)
Telkom
Telkom's reply21 Apr 2015, 12:13
Official
Hello aince,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

Kindly note that we have escalated this issue to our Back Office Team for them to assist. Feedback will follow. Ref: SM105402

Kind Regards
Tebogo Nash
Telkom Social Media