OVERCHARGING / UNDERPERFORMING / NO ASSISTANCE

<p>At the beginning of 2015 I decided to take out a cell phone contract with Telkom Mobile for R379p/m.</p> <p>This was a fixed amount due each month; which I paid religiously. To my surprise, in April 2016, this amount has now increased to over R500+p/m. Since it is a debit order this amount goes off every 1st of the month; however I did not sign up to pay over R500+p/m. I don't understand how the monthly payment increased without my consent!!!</p> <p>When going into the Telkom Mobile (Bayside and Canal Walk stores), they advised that its my fault and that its something I must have changed myself - Are you kidding me????</p> <p>I would appreciate if someone rectifies this problem ASAP. I have further consulted my legal mediation officer who is assisting me with lodging a complaint with ICASA as well as the Consumer Goods and Services Ombudsman; and thereafter sending Telkom a letter of demand and issuing summons against them.</p>