YL
Yinon L
1 reviews | Active since Nov 2013
07 Jul 2015, 21:22
Overcharging repeatedly for a SmartHome package
I refer to my report made nearly 3 months ago stating that Telkom is charging me R1150 for an R899 Premium Home Service. The 50 GB data is included in this package but Telkom has been charging me separately for this. This has been going on since I signed on in February and none of your agents, who all admit it's incorrectly charged, have been able to correct this. The automated Telkom report on HelloPeter was also just a promise to take it up with no follow up. How can I resolve this?
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Telkom's replyOfficial
07 Jul 2015, 23:08Hello Yangster,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123739.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123739.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Telkom's reply07 Jul 2015, 23:08
Official
Hello Yangster,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123739.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM123739.
We apologise for any inconvenience caused.
Kind regards,
Telkom Social Media