DH
Danielle H

1 reviews | Active since Mar 2017

10 Oct 2017, 08:05

OVERCHARGING & POOR SERVICE

I am beyond annoyed with Telkom, after daily calls trying to sell me Fibre and uncapped ADSL , which I firstly did not want, especially if there was added costs to my account. After the sales person advised me it was a couple of rand extra a month, from what I was currently paying - I agreed. WHAT A NIGHTMARE.........firstly they upgraded our line, the Technician did not complete his job correctly and only one of our computers for 3 weeks was working, we contacted Telkom to fix and waited - costing us hundreds of Rands to keep our emails and internet working. Then we had both computers down - the line was down again. This is the Fibre i was promised was so much better and faster - i had nothing. The cherry on the top came when I received my bill - and was charged for both my old subscription services and this apparent brilliant fibre I moved too - when i called the lady said its no error - you moved half way in the month - and have to pay both. NO ONE FROM TELKOM told me this when selling me the product - why would I pay for 2 services and the best part is - I HAD NO SERVICES at all - but endless problems. Stop *****ing people's money TELKOM - and pay back me back. I want all your fibre and costs no one told me about - REMOVED.

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Replies (1)
DH
Danielle H's update08 Nov 2017, 08:49
Reviewer Update
What a SURPRISE - Absolutely nothing happened and I just received my next Bill from Telkom- with even HIGHER fees - I sat on the phone being passed around and NO ONE can tell me why I paying these large subscriptions fees I have never agreed too. Launa what is going on????????????????????????????????? I would like this new fibre taken out and out back on my old contract