YL
Yinon L
1 reviews | Active since Nov 2013
25 Apr 2015, 21:45
Overcharging on a Smarthome Package
I signed on for a Smarthome Package for R899 per month which includes 50 GB data. I am being charged monthly for the package PLUS R269 for the data, which should be included. Calls to Telkom have not resolved this despite them acknowledging this error.
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Telkom's replyOfficial
26 Apr 2015, 06:10Hello Yangster,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106461.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106461.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply26 Apr 2015, 06:10
Official
Hello Yangster,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106461.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM106461.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team