Overcharging by Telkom

I know that Telkom is a real waste of time. Most (not all) of the staff are there just to collect their salaries at the end of the month and do sweet nothing! The company execs 9that is what they call themselves, and get fat salaries) change the tariffs at their whim and fancies. I was on sim sonke at the cost was 75 cents per minute. Then the cost was changed without notification to around R2.00 per minute. I wrote to them and this is the response i got, which contradicts the costs: National Customer Care Thu 2020/12/10 16:12

Good day Mr Moosa,

Please be advised this is what we could pick up regarding your call. Customer contacted ***(Vodacom) on the 07/12/2020 around 16:53, call duration 17.08 minutes charged R47.36

Call charges depend if the call was made during peak times or off peak times.

Telkom has two prepaid terrifs (sic)

1.Telkom More: rate is R1.90 per min Telkom to other networks

2.Sim Sonke: Rate R75c per min Telkom to other networks

Kind Regards Akhona email: ***

CEO's Office

Escalations – National Customer Care