Overcharging & Billed for a free service

Good day,<br> <br> Just right of the back, I would like to say from the inception of my Telkom landline and ADSL line, Telkom's service has been nothing short of absolutely PATHETIC.<br> <br> I took up the promotional offer of the Simple Plus plan early this year, January 2015. The offer was for R499 a month, inclusive of fixed line rental, ADSL 4mbps line capped at 20gbs data and a night surfer of 20gbs. Telkom phone line with free calls from 7-7 and on weekends and charged call outside of this time.<br> <br> I have logged a Billing Query on the 6th of August, i phoned the call centre to follow up, but nothing!! AS PER USUAL, NO FEEDBACK.<br> <br> My Billing query reference number is ***0.<br> <br> Billing issues:<br> 1) I moved flats within the same complex, the site and the lady at the Rosebank store mentions moving a line is free, yet I have been billed for it. <br> 2) Ever since April/May 2015, My subscription fees went up considerably, over a R100, actually closer to R120, without any notice whatsoever. Telkom's account statements are a nightmare to read. I phoned into the call centre this morning to sort out my account only to be told the systems are offline.<br> <br> IN MY OPINION, Telkom is a WASTE OF A SERVICE PROVIDER!!