OVERCHARGING AND USELESS

After 4 years of loyal service this is what I get...

I recently upgraded one of my contracts and as I signed the final documentation I was told I am getting a discount as I have been a loyal customer for so long, I was delighted. I signed a document stating what my monthly fee would be, only to get my invoice and I'm being charged R70 more on my monthly fee!!! I can't get hold of anyone and I'm being over charged. I've tried phoning numerous times, holding on for longer than 30minutes and still no answer? Your Mobile call centre used to be very quick now it's going the same direction as your ADSL. How can your call centre be busy at 9 in the morning?? How can your Call centre be busy again at 2pm?? No one can help me?? I even go to a store and what do I get told? I get told old to phone your USELESS CALL CENTRE!!! What is the point of having a shop then? You can't even assist me with querries? Why must I over pay for my contact? I have proof of my signed contract and the amount I signed up for but someone in your accounts department is not doing their job..

I've struggled for 3 weeks now to get hold of you. Facebook, phone, email, live chat... NO RESPONSE!!! What is it going to take to get this right?? Not paying?? Oh wait, my debit order bounced ONCE because YOU debited me earlier than normal and I paid it within 3 days and my account IMMEDIATELY GETS HANDED OVER TO DEBT COLLECTION???????? I have NEVER MISSED A PAYMENT! It bounced ONCE because of your error and this is what you do to me????

I used to recommend Telkom Mobile to everyone, now I will never again! And I will cancel all my contracts once they have ended. Good luck.