Overcharging and incorrect debit date which result in additional charges

Dear Madam/Sir

For the last few months we have repeatedly had an issue regarding the date Telkoms deduction takes place. It has always been the 5th of each month and then without reason they changed to the 15th resulting in bank charges and theirTelkom's R200 levy. This they did again last month. We have spoke to a consultant, sent emails but with no result.

This month they corrected the debit order date but still charged us the R200 levy. They have also charnged one account, which is now listed as a 10gb only and not 10gb + 10gb yet at the same price of R299.

I also refer to Subscription & usage for SmartInternet-5GB Deal for which Telkom is charging us R739 instead of R149 which is way above the promo price. (No deductions shown which is also a very confusing way of billing for promotions.)

Telkom's billing variations are enormously confusing not only to us but also their consultants who constantly refer us to 10210.

To this day none of the incorrect debit of R200 has been refunded.

On behalf of A A Barnes (Alex Rinquest)