Overcharging and ***********!

Telkom has been overcharging us for almost a year now. They added an uncapped bundle that we did not authorise and we have been fighting with them to remove it several times. If we don't pay them, they threaten to take us to the lawyers and cut our line. Now we are not getting any feedback or our money. They refuse to help me because my husband is the account holder, they said I need to go into a telkom branch, take both our ID's and add myself as a contact. This we have done and still they are saying I am not on the system and refuse to help me. You can't win, they seem to be totally *********** to assist you. We are also waiting for a new modem for almost a month now.