Overcharging Accounts

<p>I am writing this here because I want everyone to see how Telkom makes money off of overcharging people.</p> <p> </p> <p>I had an existing contract with Telkom Mobile, and started another one before the previous one ended. When the first one ended, they continued to overcharge me on my new one and said I need to do a manual cancellation for the first one.</p> <p>I submitted a cancellation form about 2 months ago and my services were still not cancelled within the 21 days notice period, instead the amount I was being overcharged by was just reduced (not cancelled).</p> <p>I went into a telkom store and was advised they need to open a case for it. I still have not been contacted.</p> <p> </p> <p>I contacted them yesterday and they just told me to send it to another email address. I know they will still overcharge my account this month.</p> <p>Why does one have to go through all that **** just so that you stop taking money from their account *******ly? </p> <p> </p> <p>Does anybody else have any advise of legal action I can take against them?</p>