ED
Eric D
1 reviews | Active since Jul 2017
01 Aug 2017, 09:20
Overcharging!
<p>In october last year I got the 5GB mobile wifi modem on the black friday deal for R149 p/m.</p> <p>Now for the last 3 months i've been charged R500 more! This is unacceptable! I've seen on the facebook page that I am not the only one with this problem! Hellopeter, can you please help</p>
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Replies (2)
Telkom's replyOfficial
02 Aug 2017, 11:17Hello Eric1986
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply02 Aug 2017, 11:17
Official
Hello Eric1986
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
08 Aug 2017, 15:10Hi Eric,
Kindly note that our billing team advised that: Your spend limit has been reduced and was effective in the month of July 2017.Spend limit is usage charged for using Internet after the billable data was depleted.And no credit will be arranged for any usages.For any other queries please contact our call center on 081 180.
Regards
Tsebo
Social Media Team
Best regards,
Telkom's reply08 Aug 2017, 15:10
Official
Hi Eric,
Kindly note that our billing team advised that: Your spend limit has been reduced and was effective in the month of July 2017.Spend limit is usage charged for using Internet after the billable data was depleted.And no credit will be arranged for any usages.For any other queries please contact our call center on 081 180.
Regards
Tsebo
Social Media Team
Best regards,