WE
Willem E
1 reviews | Active since Feb 2011
19 Nov 2016, 22:59
Overcharging
<p>So recently Telkom upgraded my fibre service from 10meg line/50 gig data to 40meg line/200 gig data. They stated that the service would be R999 - cheaper than what I use to pay for a better service. Sounds good right - so I ask them 3 times to make sure that what they state is indeed the way it will be. Off course I do not have a contract as they record everything - and I can gaurantee you already they will not be able to find this recording.</p> <p>So I get my first account - where I use to pay R1057.27 discounted by R147.35 it is now R1440.39 discounted by R275.44.</p> <p>Telkom is a dishonest bunch of *******.</p>
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
20 Nov 2016, 17:41Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
Telkom's reply20 Nov 2016, 17:41
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Your ***
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Best regards,
WE
Willem E's updateReviewer Update
18 Dec 2016, 09:59Still nor sorted. Got a mail it would be corrected next billing cycle. Well here is the response :
Telkom Online Bill Alert : Please be advised that your account, ********** 50001, is now available for viewing and balance is R1294.19 as at 2016-12-16. Logon to http://www.telkom.co.za/eservices to view this account online.
It should ge R999!!!!!
WE
Willem E's update18 Dec 2016, 09:59
Reviewer Update
Still nor sorted. Got a mail it would be corrected next billing cycle. Well here is the response :
Telkom Online Bill Alert : Please be advised that your account, ********** 50001, is now available for viewing and balance is R1294.19 as at 2016-12-16. Logon to http://www.telkom.co.za/eservices to view this account online.
It should ge R999!!!!!