Overcharging

i moved house, app**** to move my line which, according to my Telkom account, is for free. i app**** online and was informed that someone would contact me within 48 hours, 1 and a half months later i still haven't heard from them. i waited 3 days and then phoned them, they had no idea i was moving as they don't check online. i spoke to Norma Nokukhanya at their call centre who promptly informed me that someone had cancelled my line. Many calls and emails later my line was moved. yesterday i received my account and Telkom have charged me for a cancellation which they did, i did NOT ask for a cancellation, all i requested was for my line to be moved and now Telkom are charging me for a mistake that Telkom made.