CH
Charmain H
1 reviews | Active since Feb 2013
06 May 2015, 19:24
Overcharging
Issued twice with dispute number fir overcharging.. Not resolved yet to our satisfaction.<br> Went into branch to sort out overcharging ( they made a mistake on our account in December as admitted at their branch in Tygervalley)<br> Instead of a credit, they added charges to our latest account to reverse the mistake they made.The account now stands over R1,000.00 which is lunacy for an old pensioner of 84 who pays the account regularly.<br> They need to train their staff better.<br> Thinking of reporting to consumer council.<br> Latest dispute no is ***7
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Telkom's replyOfficial
06 May 2015, 20:15Hello Charmainh,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM108996.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM108996.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Telkom's reply06 May 2015, 20:15
Official
Hello Charmainh,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM108996.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM108996.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team