Overcharges on billing

<p>When taking out a contract, we asked that the device have a spending limit of R0.00 to avoid extra unforseen charges. During the month of June Telkom used own initiative to move one device in our name's spending limit to R500. When I confronted them, they said we removed the spending limit. We do not even know how to do it. When asked to fix it, they only fix it as from 1 August. Meanwhile with another device we asked for statements to be e-mailed. It was posted and only received after the 15th of the month. After the debit date. We did forsee for an amount of R350 for the device subscribtion. When we received the statement the outstanding amount was R386.18, not R350. Now we get charged R200 rejection fee for R36.18 and there is nothing they can do we just have to pay it. I am highly disappointed at this stage.</p>