OVERCHARGED & NO ACTION OR REFUND IN 5 MONTHS

<p>I upgraded my daughters contract in December 2015 (her contract is on my account!).</p> <p>Great was my surprise and my bill when I received my statement end of December 2015! Full of overcharges. I contacted the call centre and were referred to Iphone in Somerset Mall. After a chat with the manager in the store, he assured me it was 8ta who'm overcharged me as Iphone does not do any charges to 8ta client's accounts.</p> <p>After numerous phone calls, I spoke to Sibosiso on the 8th March 2016 at 8ta call centre. He gave me a reference number ***0 and assured me the overcharged items will be reversed, but it takes 72 hours. On the 31st March 2016 I spoke to Noniko, whom said that my query has not been attended to and there is no feedback yet! Again on the 11th April 2016 I phoned the call centre of 8ta, spoke to Gerald - he could not even find a case logged and said there were no case number, but promised to follow it up. On the 14th May 2016 I spoke to Giselle, confirming once agian that the case has not been escalated.</p> <p>I have been charged for the following on tel no ***</p> <p>1) Migration Penalty in Dec 2015 R200.00 (apparently because my daughter downgraded? Nobody ever told us anything about this)</p> <p>2) Add on Internet bundle of R349 for Dec, Jan, Feb, March & April (apparently because my daughter was on a 5 G on her previous contract and is now on a 1G contract, it has to be rectified by 8ta, so that I dont get charged for this anymore</p> <p>3) 1 x Smartplan 100 + Iphone 5 S R28.74 - this contract was cancelled 4 hours after we took it out. My daughter wanted the Iphone 6 instead and it was changed accordingly.</p> <p>8ta owes me R1973.74, which is due for more than 5 months now. My case that I logged does'nt get escalated. </p> <p>In the meantime I have to pay my full bill every month, otherwise I get disconnected.</p> <p>This is not fair practice and unaccepted. Next time I will definitely seek for a service provider that satisfies my problems!</p> <p> </p>