Overcharged monthly premiums and no solution to my problem!

<p>Good Day</p> <p><span style="font-size: 14px;">I am extremely disgusted and appauled with the service Telkom renders to their customers. My contract agreement was a particular amount and for some weird reason the amount deducted was more than double for the usual payment. Nothing was communicated to me about any extra charges, as its not stipulated in the contract. I contacted the Telkom Customer Care line twice already and their solution was to go to the store that we opened the contract at which is Cape Gate. Cape Gate store advised me that they wont be able to rectify the issue on their side and we should lodge a complaint via social media which is extremely unproffesional for employees working and branding the company they really couldn't give me the information i needed. He also added that the system generates the amount automatically which is extremely unacceptable. I cant be held accountable for this! I a</span><span style="font-size: 14px;">m definitely going to take legal action because this is not what i signed up for!!!</span></p>