Overcharged for three months

<p>Good day</p> <p> </p> <p>Please note that I have logged several cases for the below query and I am getting very impatient because I am not getting any proper feedback on my query, if possible can I get feedback on this urgently please</p> <p> </p> <p>I have insurance with Telkom for my iPhone 7 black ( ********** 820) which is only for one (1) device and the instalment is R194 but according to my statement it shows I have more than one insurance I have logged a case on the 29/06/2017 when I called back on the 03/07/2017 the agent advise the incident is closed but no feedback was provided to me, the agent advised that she will sent a mail to the manager and billing department and will call me back and I am still waiting on a call, I decided to call back on the 11/07/2017 and a new incident was open Ref number ********** 7 with Christian Hendricks, today I called in to get feedback I spoke to a Team leader/manager named Sbongile Malinga in the Johannesburg call centre and she advised she will call me back with feedback but to my surprise I only received a message stating I need to call the insurance department which I did and they advised they unable to assist with the billing because on their side it shows I only have one insurance, please see below and attachments of the statements</p> <p> </p> <p>I need to know why I have been billed more than the instalment amount and when I will be refunded, I am not willing to wait for 3-9 days anymore because the call was logged on the 29/06/2017 please assist urgently and this is happening for the last three months and nothing is being done from telkoms side and i was informed by Finrite that they dont have more than one insurance on their system for me, the contract was taken out with selldirect but im being billed by Telkom </p>