Overcharged for months!!!

I'm so sick of TELKOM. I have been fighting for months!! All I get is reference numbers and apologies!!<br> Yet I'm, still sitting with the same situation!! <br> <br> I requested for my smart plan 100 which cost R129 to be cancelled as the contract has come to an end. I went into the Telkom Direct Store in January in order to give the 30Days notice. Instead, they are now billing me R571.83, I'm so disgusted. I also requested for the cancellation of my TAB which has also come to an end. Yet, they are still billing me!!!<br> <br> The call Centre in *********** I spend hours on end with them, only to find out the gentleman is on training and doesn't understand the system!!<br> <br> This is the 4th social media request, Yet I'm still experiencing the same problem after dealing with Freda from the Social Media division. I don't want apologies or reference number... I WANT THIS SORTED ASAP. I don't have money to pay this massive account...I Followed your business process to the T, Yet I am still treated like **** and ****** on a monthly BASIS. <br> <br> Your reference number is: SM209529