OVERCHARGED FOR 116 MONTHS!!!!!!!!!!!!!

For months we have been trying to resolve a ridiculous charge which no-one at Telkom seems to understand or have the capacity to assist. There has been a rental charge on the business phone account for +/-10 years (Jan 2009) for a number which no longer exists. We have sent too many emails, made too many phone calls, even had a Telkom rep come to us a few times however absolutely no-one can put a stop to the charge or give us a refund which is rightfully due to the company! THIS IS **************** & SOMEONE EDUCATED FROM TELKOM NEEDS TO RESOLVE THIS ASAP! The service from Telkom is absolutely pathetic. If we don’t pay our bills the lines will be suspended so fast yet we have to beg for what’s due to the company. Now we are about to move premises and still no feedback from Telkom. I was forced to post on social media sites as well however I am yet to hear ANYTHING from these people. Each time we explain our situation in simple English, that when we moved premises in December 2008 we did obviously request the lines to be moved to the new business address. Telkom obviously acknowledged & actioned this request that's why we've had working phone lines all these years...so since TELKOM relocated the lines howcome they did not cancel the line not in use?!?!?! Surely their records will show exactly what we’ve been charged and for how long.