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MN
MAY N

1 reviews | Active since Aug 2017

12 Jul 2018, 07:25

OVERCHARGED BY TELKOM

My nightmare with Telkom just never ends. Just when I thought we had finally resolved all issues another one slowly creeps up. Even worse are the call centre assistance firstly they don't understand your query & pretend to be helping & when you ask to speak to the manager they place you on hold and get this for 1/2 hour then they say I am transferring you & cut you off. I need someone to look into my billing for May'2018 & June 2018 & advise why I have been I have been overcharged: ********** 589 May'2018 - R 663.26 June'2018 - R 1094.46 made up as follows: May'18 - R 495.46 & Jun;18 - R 500.0 ********** 477 May'2018 - 712.76 June'2018 - R 1340.48 made up as follows: May'18 - 573.98 & Jun'18 - R 766.50 URGENT ATTENTION IS REQUIRED

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Replies (3)
MN
MAY N's update17 Jul 2018, 17:48
Reviewer Update
Still no response from Telkom..looks like they have no understanding of how to resolve queries
Telkom
Telkom's reply18 Jul 2018, 14:35
Official

Hello MayNaidoo

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

MN
MAY N's update24 Jul 2018, 17:06
Reviewer Update
Dear Telkom I must say that your service delivery is extremely poor. but saying this to Telkom doesn't phase anyone. I would think that by now Telkom would have upped their game & fixed issues where irate customers complain without receiving any feedback. It is wrong, the manner in which you purposefully handle queries. you have given me a reference number & that's that in your books. Do you have a follow register up or is it that Telkom just does not care Please as a matter of urgency revert to my issue as stated above or I will have to take this matter further