Overcharged by Telkom

I've had a contract with telkom for about 5 months.

I love the pack and the value for money.

In January i received my first invoice: it R400 more than what i was supposed to be charged.

I called the call center, i was told the reason why i received that amount was due to a default out of data bundle amount being set. I was then asked to go to the store where my contract was opened.

I got to the store and explained to them i would like a reversal as i didn't agree to the "default amount".

I was told i would be called back and that the issue would be submitted to the person who assisted me -- he was on leave at the time.

I waited about a few weeks and still no call. I went back which was the only time i got give a reference number (an incident was raised).

Its April and still no assistance!!

Ive been overcharged R800!!